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I’m a first-time customer and wanted to say how happy I am with the
service I received from Affordable Heat and Air. In addition to doing
a great job, their prices are far better than anyone else’s I’ve
encountered and they don’t charge extra for weekend or holidays
! Special thanks to Lonnie — one of the office managers and the
person who took my call today — a Saturday; and Bryan — who
fixed my unit and saved me a bundle in the process. I highly recommend
Brian. Thanks so much for your fabulous service today. Speedy, honest and
efficient, as usual. Don’t take this but the wrong way, but I hope
we don’t see you again soon, professionally at least.
M. Fouce Nashville
I have a rental house in Nashville that needed service work done on the
central air unit. I was looking for someone and found Affordable Heat
and Air from craigslist and called them and talked to Lani she was very
friendly and professional and understood what we needed she contacted
my tenant direct and set the appointment and he arrived on time and did
a great job. What impressed me most was Lani kept me updated with the
appointment and call back informing me of all details of the work and
so did the service teck. We highly recommend them for any Heat and Air service.
T. Williams Lebanon, Tennessee
As “seniors” and lifelong consumers of HVAC services, our opinion
is offered with appreciation for your dedicated and timely work for our
family. As we see it, much of your industry is selling parts and time
and we’ve found working with you has always been focused on a competent
and prompt “solution” rather than just focusing on “time
and materials.” We consider you a friend on the basis of your work
in our home because you’ve earned it.
Our home has been respected during your visits, your attitude and confidence
in meeting our needs has left us with a very secure feeling about our
HVAC needs for several years now. We’ve moved and sought you out
to continue meeting our needs. The work has always been excellent and
your follow up with us to “make certain” we’re satisfied
has been exemplary.
On a separate note, I also appreciate your reasonable and competitive
pricing of your work and prompt delivery of a competent working solution
to our problems.
J. C. “Jim” R. Nashville
I found your company on the internet and decided to give you a call. My mother’s
air had been underperforming for a while…Lani was the first person
I spoke to at your agency. Almost immediately, she was thrown into a situation
where I called and scheduled service and then for some reason, my brother
called to cancel the service…Lani remained calm. Her directives
to me were clear. She took charge of the situation and remained in contact
with the service technician who eventually appeared at my mother’s
home…Bryan was the service technician. He showed up. He provided
a preliminary diagnosis of the problem and explained to me exactly what
needed to happen. After the unit unthawed, he quickly resolved the situation.
He is a young man but, it was absolutely clear that knew what he was doing.
I asked him did he believe the unit could be fixed. I will never forget
his words. He said: “I can fix anything.” I loved that confidence!
Guess what, he fixed it. I appriciate the way he conducted himself on
the job especially in an enviroment where the tensions between myself
and my brother were evident. It is because of Lani’s management
of my needs on the front end and because of the professional manner in
which Bryan represented your agency on the back end that I have decided
to use your agency for the regular maintenance of the unit at my home.
These are tough times. It is difficult to find an agency that you can
trust to be honest about your service needs. I trust Bryan which means
I trust Affordable Heat and Air….I